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Frequently Asked Questions and Answers
Below is the list of frequently asked questions that we usually get from our customers. Please browse through these questions and answers to get information about the Department of Transport and its services.
If you do not find answers to your questions on this page, please feel free to contact us through the various contact channels available and we will be more than glad to help.
General questions about DoT
What is the Department of Transport (DoT) in Abu Dhabi?

The Department of Transport (DoT) was established pursuant to Law No. 4 of year 2006 amended by Law No. 5 of year 2008 to cover the entire value chain and ensure fully coordinated planning in all aspects of transport policy and development in the Emirate of Abu Dhabi in cooperation with all relevant local, regional and international stakeholders and partners.

Based on that, DoT’s mission is to regulate, plan and develop an efficient and wellintegrated transport system that serves the public interest by enhancing mobility and delivering safe, secure and environmentally responsible Aviation, Maritime, Public Transport and Highways sectors.

How can I contact the Department of Transport?

You can view contact details of the Department of Transport at the Contact us page on this website.

What are the working hours of DoT?

The working hours for DoT are from 7:30am till 3:30pm in all locations, except for our Customer Service Centers as they operate as per the timings highlighted in the Customer Care Centers page on this website.

How can I submit a suggestion or a complaint, and how can I follow up on it?

All sorts of feedback can be submitted and communicated with our customer care representatives through the following communication channels:

Are there any awareness publications and brochures for DoT, and where can I find them?

Yes. such publications are available at our Customer Service Centers and can be also downloaded from the Download Center on this website.

Questions about DoT services
e-NOC system
New account
Who can register in the e-NOC system?
1. Consultants, Contractors and Suppliers are allowed to register. Noting that the users should have valid trade licenses that is issued from Abu Dhabi Chamber of Commerce.

2. Engineering consultants, sub-contractors and any other professional companies has been awarded to work within the ROW such as (sign board factories, advertising company, events organization going to occupy the ROW roads or assets …etc.)
 
How can I register on e- NOC system?
  1. Visit the DoT website http://www.dot.abudhabi.ae
  2. Click Online Services >Click No objection certificate for Right of way Services
  3. Click Create User Account
  4. Select New Account in the Type of Account drop down list
  5. Fill in the required fields
  6. Click on Submit application then Submit .                                                                                                                     
How can I receive the username & password?
When the account is “approved” by the DOT representative, you will receive an email notification and SMS with your Username and Password.
Incase the account was not approved , What is the next step?
You will have to apply again for a new account
Renewal of the account
Am already registered in the e-NOC system, but when I attempt to login I got a message “Invalid username and password provided”, please advise?
Please make sure you enter valid username and password then if you still get the message you need to check the expiry date of your trade license and renew it in case of expiry.
Once account is expire, How to renew?
  1. Visit the DoT website http://www.dot.abudhabi.ae
  2. Click Online Services >Click No objection certificate forRight of way Services
  3. Choose Renewal of Account as a Type of Account.
  4. Enter the company name or Company registration or Login Username.
  5. Enter the Email Address as you used in the registration earlier.
  6. Select Submit Application and then Click on Submit.
Updating the account Details
How can I update my contact details in NOC system?
  1. Login to E-NOC system.
  2. Click on Start process >ROW Admin> Maintain account.
  3. Maintain account window will appear you can modify your information.
  4. In Alternate contacts section Click on+ sign
  5. Enter the Contact Name, Number, Email address and designation.
  6. Click on Update information.
Changing the Password
How can I change my account password?
  1. Login to E-NOC system.
  2. Click on Account .
  3. Click on change your password.
  4. Enter your current password inThe Current Password field
  5. Enter your new password in th New Password field
  6. Enter your new password again in the Confirm New Password field and click on Update My Password
What if I forget my Password?
  1. Click on “Forgot Password” in the login page.
  2. Enter your company name and email address.
  3. Upon submitting the required information you will receive an email with the new password.
Access to E-NOC system
How can I access to eNOC-system?
  1. Visit the DOT website at  http://www.dot.abudhabi.ae/
  2. Click Online Services
  3. Click No Objection Certificate for Right of Way Services
  4. Enter your Username and Password to login  to the online system.
  5. Click on login
What if I forget my username?
In case you forget your username you need to contact the ROW team through the phone number 026566655 or through support email: row.noc@dot.abudhabi.ae
Applying for the NOC Application
 How can I apply for NOC application?
  1. Visit the DOT website at  http://www.dot.abudhabi.ae
  2. Click Online Services
  3. Click No Objection Certificate  for Right of Way Services
  4. Enter your Username and Password to login  to the online system
  5. The NOC system window will appear.
  6. Click Start Process.
  7. Click on ROW NOC > Complete NOC application.
  8. Enter all the required information . 
    NOTE:Mandatory fields to fill in are shown with (*)
  9. Fill in the required information
  10. Select the Application Type you require from the below options:
  11. New
  12. Renew
  13. Reopen
  14. Revalidate
  15. Modify
  16. Select the Type and Subtype of work based on the nature of your
  17. Fill in the project information details and make sure to provide clear information
  18. Specify your project location,Sector and Zone on the embedded map By clicking the Zoom To button.
  19. Click the pencil icon  on the top of the map to define your work area with a point, line or polygon
  20. Upload the different supporting documents upon selected NOC stage type.
  21. The applicant shall upload all the required documents via the electronic system and select (NO) in the Manual Submission of Document Field.
  22. If the required documents are  lager than10 MB  the applicant should submit the required documents manually and select (Yes) in the Maunal Submission of Document field.
  23. Link of Check list of Manual Submission will show
  24. After you fill in all the required fields,click Submit NOC Application then Submit
    Note: You can fill in the application later by clicking Save and Submit.
How can I choose the correct type and subtype of work?
Work type classifies the various types of NOC applications based on scope or nature of the work. Work types are further sub divided into more specific subtype .Seven work type have been identified and includes:

1. Roads & Access
2. Signage & Landscaping
3. Utility Infrastructure
4. Building Related
5. Parking
6. Maritime
7. Other
What are the differences between all NOC stages?
Notice of intent/ Request for information ( RFI)
Notice of Intent/Request for Information NOC (NOI/RFI) applications are undertaken at project inception to obtain as-built and future planning data with respect to the DoT’s assets, infrastructure or property within the vicinity of the project. It also serves to inform the DoT of the applicant’s intent to implement the scope of the project in the near future.
 Design NOC
Design NOCs are requested from the DoT during the final design stage of a project by the appointed consultant. The purpose of a Design NOC is to inform the DoT of the proposed works in order to solicit the DoT’s comments and requirements. Before issuing a Design NOC, the DoT may require amendments on the design drawings.
Construction NOC
A Construction NOC is required during the project construction stage by the appointed contractor and allows the contractor to commence with the construction activities.
Final Clearance Certificate
A Final Clearance Certificate relieves contractors of all obligations for works completed within the Right of Way. The Final Clearance Certificate will only be issued after all re-instatement has been satisfactorily completed and required test results and as-built drawings have been approved and submitted for record.
Non Stage Specific NOC
Certain Work Type NOC applications are independent of the Stage Type and require only one application. Typically NOC applications lodged during planning stage, emergency works or NOC related to specific event are Non Specific Stage Specific NOCs such as:
•           Temp Signboards
•           Emergency Maintenance/Rehabilitation
•           Basement Extension
•           Shoring Works 
Which number should I fill it in project number?
Client project number as mentioned in the letter of award. 
If my project is for private project, what shall I choose in client name?
Others, private.
What shall I write in project description?
Brief description about the project.
What is the supporting documents should I upload?
It depended on the type & subtype of the work but in general you need to upload the below mentioned:
 
•     Performa Application Form
•     Letter of Award/Appointment
•     Affection Plan
•     Location Plan
•     Key Plan
General Question
Which sectors / roads are related to DoT and required NOC?
All main roads are belongs to DoT, Bus stop, signs, and paid parking and other DoT assets.
When the NOC application gets canceled?
Upon requesting an additional information \ documentation from the applicant as he will receive an email and SMS notification stating that he has pending action that need to be completed within 7 days. Failure to do so will result in the cancellation of your NOC application.
What shall the applicant do if the application gets cancelled?
Should submit a new application.
NOC - Commercial Licences
What is this service about?

This service allows individuals and entities to acquire the NOC required to continue the procedures of the ADDED to issue commercial licenses related to land, maritime and aviation transport activities.

Are there any fees for this service?

This service is free.

My company has a license for land, aviation, and marine transport related activities, can I renew the 3 types of activities in the same service request?

Yes you can.

Are there any rules for applying for the service?

The commercial activities should comply with the DoT regulations.

What are the activities that require an NOC?

The NOC is required for All transport related activities as the Abu Dhabi Department for Economic Development will refer you back to DoT in case the NOC was not submitted to them.

What is the timeframe for providing this service?

Less than 1 week.

What are the required documents to apply for this service?

Click here to view the list of required documents.

Parking reservation for entities
What is this service about?

The service is provided to entities that reserve a specific number of parking slots according to the categories defined by the reservation scheme: banks, hotels, political and diplomatic bodies, hospitals and construction companies for projects, ministries and government departments, and the imams of mosques.

I own a private company, can I reserve a parking space?

Private companies aren’t eligible for parking space reservations, only banks, hotels, political and diplomatic bodies, hospitals and construction companies (for projects), ministries and government departments, and the imams of mosques can apply for parking reservation.

What is the difference between this service and the residential parking permits?

entity. Residential permits are provided to individuals to use allocated MAWAQIF parking spaces in their residential area without the need to pay any additional fees other than those paid for the permit. However, a residential permit does not reserve a parking space for its holder.

Is there a difference between this service and the underground parking reservation?

Yes, parking reservation for entities are only provided to entitled entities: banks, hotels, political and diplomatic bodies, hospitals and construction companies for projects, ministries and government departments, and the imams of mosques.

However, underground and multi-storey parking reservation is only for government entities.

Following is the fees structure: 

Surface parking reservation for  government entities:

AED 20,000 per year / 1 parking space

AED 10,000 per six months / 1 parking space

AED 55 daily fee per parking. 

Surface parking reservation for eligible private entities:  

AED 200 – Application Fees

AED 30,000 for one year / 1 parking space.

AED 15,000 for Six month / 1 parking space.

AED 85 fee per day for one parking.

Underground and Multi-storey parking reservation for gevernment entities

AED 20,000 per year / one parking / 24 hours

AED 10,000 per year / one parking / 8 hours

How many parking spaces an entity can reserve?

The following table highlights the number of parking spaces that can be reserved per category, as defined by the scheme: 

Banks

Maximum of 4 parking spaces.

Hotels

Maximum of 4 parking spaces

Political and diplomatic bodies

As per the communication from foreign affairs

Hospitals

Based on the number of Ambulances operated

Construction companies for projects

As per the project requirements

Ministries and government departments

Maximum of 4 parking spaces

Imams of mosques

parking space per mosque

 

What are the documents required for parking reservation for entities?

Click here to view the list of required documents.

Are the documents required to renew the parking reservation the same as the documents required for applying for a new parking reservation?

Yes, the documents required are the same.

What is the time frame to process this service?

Less than 1 week.

Parking reservation for advertisements and campaigns
What is this service about?

This service is provided for advertising companies and shops that wish to reserve parking spaces or pavement areas to be used for commercial advertisement campaigns

My advertisement campaign is targeting Abu Dhabi and another Emirate, is a letter from the campaign?

No, to proceed with a campaign within the Emirate of Abu Dhabi, the letter should be issued by Abu Dhabi Department of Economic Development. Please contact the concerned parties within the other Emirates to obtain more information on their procedures and requirements.

My advertisement company is located in another Emirate (in al-Sharjah for example). Do I need a permit from the DoT for my advertisement campaign in Abu Dhabi?

Yes, as long as your advertisement campaign is in the Emirate of Abu Dhabi. You also need the approval of the Abu Dhabi Department of Economic Development ADDED before submitting the reservation request to DoT.

Can I install anything on the parking space / pavement after receiving the permit?

This issue depends on the agreement between the advertising agency and the concerned party within DoT (Mawaqif).

What are the required documents to apply for this service?

Click here to view the list of required documents

Private land utilization as paid public parking
What is this service about?

This service is provided to entities wishing to turn private lands into paid public parking or valet parking.

I own a land in Abu Dhabi Emirate. Can I transform it to paid parking?

Yes, after receiving the permit from DoT, and the required approvals of other government entities.

Am I allowed to charge my own parking fees after obtaining the required approvals?

Fees must be approved by the  Parking Division within DoT (Mawaqif) according to its rules and
regulations.

Can I turn any land into a paid public parking area?

This depends on the characteristics of the land and its location. You have to provide all the required documents and consult with specialized companies to provide a comprehensive study with the architectural drawings and an explanatory plan of the traffic as mentioned in the list of documents required. DoT will then evaluate the request and inspect the land location before giving the final decision.

What are the applicable fees for the service?

Dhs 200 – Application fees
Dhs 5,000 – license issuance fees
Dhs 30,000 – 1 parking space reservation, or pavement area reservation fees – in case it is
needed to be used as an entry/exit for the parking area.
Dhs 30,000 – insurance  (refundable)

Can I build a multi-story paid parking on a private land?

This is dependent on a lot of inputs that DoT must investigate and study. Each request is studied
separately.

What is the timeframe to process this service request?

Less than 1 week.

What are the required documents to apply for this service?

Click here to view the list of required documents.

NOC-Removal and Installation of Machines
What is this service about?

This service is offered to entities that require the removal of payment display machines (parking fee collection systems) and parking signage due to certain projects. All items removed must be reinstalled by the end of the project.

How to receive the NOC, and who will remove/install the payment display machines and other parking signage?

After submitting the required documents to any of our Customer Service Centers. DoT inspects the locations issues the NOC if eligible, then DoT removes the specified payment display machines or parking signage and reinstalls them by the end of the project. DoT it is the only entity entitled to conduct such work.

Is there an expiry date for the NOC?

It depends on the project requirements. However, the maximum validity of the NOC is one renewable year.

As a contractor, am I responsible to the physical removal and installation of the PDMs and other parking signage?

No, the only authorized entity to remove/install the payment display machines and other parking signage is the Department of Transport. Legal actions can be taken against contractors that remove such items.

What is the timeframe to process this service request?

Less than 1 week

What are the required documents to apply for this service?

Click here to view the list of require documents

NOC – Installation of parking shades
What is this service about?

This service is provided to public and governmental bodies to obtain a No Objection Certificate from DoT to temporarily install parking shades after obtaining final approval from other government entities concerned. This service is applicable for public parking only

How many parking shade/shelters can be installed, and how many cars can be shaded?

It is allowed to install a maximum of 3 parking shades/shelters. Each shade accommodates a maximum of 2 cars; therefore, a maximum of 6 cars can be covered. It is advised to contact the local municipalities to get the approved design standards for parking shades.

Can I install shades when receiving the NOC from the DoT?

No, you have to get the final approval from the Abu Dhabi Municipality before installation.

Who installs the shades after receiving the approval from the Municipality?

The client is responsible for this operation. The DoT is responsible for issuing the NOC as a part of the procedures followed by the Municipality. The Municipality is responsible for issuing the permit, collecting the fees and inspecting the shades to investigate violations, if any.

Is there a specific color to use?

Please refer to the Abu Dhabi Municipality for full specification of the shades.

Does installing parking shades mean that the parking spaces are reserved?

No, shading parking spaces does not mean that the parking spaces are reserved. For reserving a parking space, the customer needs to apply for the parking reservation service. Accordingly, the shaded parking slots can be used by the public and are subject to the same rules and regulations applicable on other public parking slots of the same type.

Do I need to issue an NOC to install parking shades in my private owned land?

The role of the Department of Transport is to organize public parking spaces in Abu Dhabi. For privately owned areas, landlords are entitled to install parking shades respecting the adopted laws.

Do I need to contact the DoT when removing the parking shades?

You have to contact Abu Dhabi Municipality.

What is the timeframe to process this service request?

Less than one week

What are the required documents to apply for this service?

click here to view the list of require documents.

Pavement utilization permit
What is this service about?

This service is provided to owners of restaurants and coffee shops to use part of the pavement to place tables, chairs and vending machines.

What are the documents required to apply for this service?

Click here to view the list of required documents.

NOC - TIS
What is this service about?

The NOC is issued by the DoT after reviewing the Traffic impact study for any construction project and specifying the number of trips generated as a result of that particular project and how to distribute the development of traffic solutions appropriate to the entrances, exits and the streets surrounding the project as well as providing the necessary parking to serve it.

Who should apply for this service?

The application form can be filled by a consulting company registered with the DoT.

How are development projects classified?

There are 2 types of classification:

  • Projects with more than 100 trips per hour.
  • Projects with less than 100 trips per hour.

 And based on the categorization of the engineer and the consulting company as well

What are the applicable fees to this service?

Yes, there is 1000 DHS for each new application.

What is the timeframe to process this service request?

Less than a week, and also depending on the size of the project.

What are the required documents for this service?

Click here to view the list of required documents.

Clearance certificate
What is this service about?

This service provides the public with a clearance certificate to present to the police in case accidents resulting damages to public property on main roads in the Emirate of Abu Dhabi.

Is there a difference between Abu Dhabi main roads and normal roads?

The main roads are marked with the letter “E”. They connect all the major cities of the Emirate of Abu Dhabi with the rest of the UAE such as Abu Dhabi-Dubai road.

Internal roads are the roads in the urban areas which are not marked with the letter “E”..Internal roads are under the management of municipalities of the Emirate of Abu Dhabi.

How do I know which authority controls the damaged assets?

At the accident location, the police or who represents them such as “Saeed” indicates the authority concerned in the report issued. You can also refer to Abu Dhabi e-services to connect with the relevant authorities or contact the Department of Transport Call Center for more information.

What roads fall under the jurisdiction of the DoT?

The main roads marked with “E”, in addition to Um Al Oshos, Um Al zmoul, Rzeen and Um Al Oush
roads.

What assets fall under the jurisdiction of the DoT?

The assets are: road obstacles, road signage and many others.

What procedures shall I follow in case of public property damages on main roads?

First, you contact the Police to prepare the accident report and then follow up with   any of DoTs Customer Service Centers. Please make sure you bring the original copy of the accident report when visiting any of our Customer Service Centers.

Who is responsible for evaluating the damages occurring on the main roads, if any?

DoT will inspect the location and evaluate the size of the damage

What should I do if I am not convinced with DoT’s evaluation?

You can further discuss the situation with experts from Department of Transport until the final revaluation is reached.  

The Police has confiscated my Driving license. How can I drive?

We recommend communicating with the competent parties, such as Traffic Police for instructions.

My insurance company is late in processing the DoT payment cheque. What should I do?

You can pay in cash and claim your payment from your insurance company.

After getting my clearance certificate, how do I collect my confiscated license?

You can contact the Traffic Police to complete the license collecting procedures.

What is the time frame for this service?

It depends on the size of the damages. However, it usually does not take more than three working  days.

What are the required documents to apply for this service?

Click here to view the list of required documents.

Mawaqif related questions
What is MAWAQiF ?

MAWAQiF a comprehensive and integrated parking management program that addresses the parking needs in the Capital of the UAE MAWAQiF

What are the types of parking?

Parking areas are classified into two types: Premium and Standard Parking.

How do I identify the paid parking areas?

The paid parking areas are identified through the coloured kerbstones: turquoise and white for Premium Parking and turquoise and black for Standard Parking. It is illegal to park next to all yellow and grey kerbstones.

Where are the regulated parking areas located?

For the initial phase, paid parking was applied to the area between Khalifa Street, Hamdan Street, Eastern Ring Road, and Liwa Street and the area between Khalifa Street, Hamdan Street, Eastern Ring Road, and Bani Yas Street.

On January 30 2010, MAWAQiF began implementing paid parking in the area between Hamdan Street, Sheikh Zayed the First Street, Airport Road and Baniyas Road, with a total of 3,725 parking bays.

Is there a map available that highlights the location of the regulated parking areas?

The map is available in the general flyer and via the following link "Abu Dhabi Parking control zones"

What are the parking rates and timings?

Premium Parking:
3 dhs per hour
Maximum stay of 4 hours

Standard Parking:
2 dhs per hour
15 dhs per day
Maximum stay of 24 hours

Timing:
8 AM to 9 PM – Saturday to Thursday

Is parking free on Fridays and public holidays?

Yes

How can we pay?

Payment can be made at the parking meter using MAWAQiF Prepaid Card or coins. There will be two separate tariff meters for Premium Parking and Standard Parking. Please make sure to pay the correct fees to avoid fines.

Prepaid Cards

50 dhs
100 dhs

Coins

0.25 dhs
0.50 dhs
1.00 dhs

Where do I buy my Mawaqif Prepaid Card?

Prepaid cards are available at all of the MAWAQiF Customer Service Centers. For the working hours of the centers, click on the following link (Customer Service Centers).

How to pay at the parking meter?

The MAWAQiF parking meters are solar powered, they are activated by inserting coins or prepaid cards. To make a payment, you simply need to follow the below steps:

Prepaid Card:

  1. Insert your card into the machine,
  2. Choose the number of parking hours
  3. Press the green button
  4. Get your receipt
  5. Put the receipt on your vehicle’s dashboard in a way visible to our inspectors

Coins:

  1. Insert the coins into the machine for the required duration
  2. Press the green button
  3. Get your receipt
  4. Put the receipt on your vehicle’s dashboard in a way visible to our inspectors
Are there any restrictions in purchasing large quantities of prepaid cards? Are there any discounts or special offers?

Prepaid cards are not sold in bulks. You can purchase any quantity of these cards at the one time, at standard rates.

Are the prepaid cards rechargeable?

At this stage, it is not possible to recharge prepaid cards, this service may be available in the future.

What is a Resident Parking Permit?

The resident permits are available for the owners or the tenants and their affiliates of first degree relationship such as mother, father, wife and kids, with a maximum of 2 permits, which is sector and vehicle specific. The permit will give the right for the vehicle owner to park in the paid parking area in the same sector he/she lives in without paying any more fees by displaying the permit clearly on the vehicle dashboard.

Annual fees for the resident permits are 800 dhs for the first vehicle, 1200 dhs for the second vehicle. Verification and processing of resident permits, take a minimum of three working days.

What are the documents required to apply for the resident Parking Permit?

The papers required to obtain a resident permit are passport copy with valid residency visa, lease of contract, or residency ownership proof, last electric bill, vehicle ownership and relationship proof for the vehicle owner if different from the tenancy contract.

If I have a resident permit, does that mean that parking is available at anytime?

Having a resident permit, does not mean that you can reserve a parking bay specifically for your use at all times. The main purpose of parking permits is to allow you to park in any available parking bay, in the standard parking areas, without having to pay hourly or daily tariffs at the parking meters.

If I have a resident permit, can I use it in any of the regulated areas?

Resident permits are valid in the area you live in, you cannot use them in any other areas.

We are six people sharing an apartment, the lease is in one person’s name how can we obtain permits?

Each household is entitled to two permits only. For each additional car, residents will have to pay at the machines with prepaid cards or coins.

I live in shared accommodation, we share the electricity bill, can each of us get a resident permit?

The electricity bill is never shared, it is always under one persons name.

Are Residents’ parking areas located at surface or underground?

Both

If I apply for a resident permit today, when will it be issues?

It takes a minimum of 3 working days to issue a resident permit

Are resident permits available on the website?

We are continuously updating our website. We will be introducing new services and options to make all the required information available at your fingertips.

What are the fines for parking violations?

All illegally parked vehicles will be fined as per the Abu Dhabi parking law. Penalty charges range from AED 100 to AED 1000depending on the severity of the violation. A detailed list of the penalties can be found on the following link or at the MAWAQiF Customer Service Center.

Where do I pay the fines?

Payment of parking violation tickets are made at the MAWAQiF Customer Service Center. If you pay within 15 days, you will get a 25% discount on the total fine amount.

How much are the parking charges for a company or hospital, wanting to reserve one or more parking bays?

MAWAQiF does not offer permits for all commercial institutions. Reservation of parking spaces is limited to banks, hospitals, hotels, government authorities, mosque's Imam, and construction companies in need to reserve parking space for construction purposes.

Banks are entitled for one space only for money collection. Hospitals are entitled for four spaces allocated for the use of ambulances.

Hotels entitlements depend on the hotels’ rating. One and two stars are entitled to one parking bay, three stars are entitled to two parking bays, four stars are entitled to three parking bays and five star hotels are entitled to four parking bays.

The annual fee per parking bay is AED 20,000 for government and AED 30,000 for private companies. This service is free for Mosque’s Imam and charities of public benefit.

If I want to reserve parking under a company’s name, what documents do I need to provide?

You need to provide an ADWEA bill, no need for a telephone bill.

What are MAWAQiF Customer Service Centers?

The DoT has opened customer service centers in Abu Dhabi where MAWAQiF will provide all information and help needed for its customers including the sale of prepaid cards. Have also include a dedicated section for people with special needs. They are conveniently located close to the paid parking areas.

 
Center
 
Address
 
Marina Mall Customer Service Center
 
Corniche road extension (street No. 18) ,Kaser Al Amwaj, Marina Mall new extension,Gate No.9
Hamdan Str. Customer Service Center
Al Salam intersection with Hamdan Street
(Street No.5 )
 
Khalifa Str. Customer Service Center
Khalifa Bin Zaid Street (Street No 3),Central Souq, Shop No. 63
 
Al Muroor Str. Customer Service Center
 
Between Street 13 & Street 15. Take the exit at the Red Crescent Sign
 

 

What is the number for the Mawaqif Customer Service Center?

For any enquiries, you can call the Mawaqif Call Center 24 hours a day, 7 days a week on 800-3009

Does Mawaqif have a new customer service center in Al Bateen?

No

Bus related questions
1- What are the AFC devices?
 
Hafilat system is composed by:
 
-          Ticket Office Machine (TOM): which are available in all the bus stations/terminals counters (Abu Dhabi Main Bus Station, Baniyas, Mussafah and Shahama). Passengers can buy new Hafilat card or reload existing one at the counter with Hafilat agent.
-          Ticket Vending Machine (TVM): which are available in the streets, inside the malls, hospitals and in high demand areas. Passengers can buy new Hafilat card or reload existing ones using this machine.
-          Banknote Reloader (BR): which are available inside bus shelters, malls or hospitals. Passengers can only reload their Hafilat card with the product (T-Purse) only using this machine.
-          Check-In Check-Out devices (CICO): which are available inside the buses for the passengers to validate their trips by punching when boarding and leaving the buses.
 
2- What are the types of Hafilat Card?
Hafilat Cards types are as follows:
 
·  Contactless Smart Ticket CST (Temporary Use):it is free of charge and is valid 30 days from date of purchase.
 
· Contactless Smart Card Anonymous CSC (Permanent Use):the cost is 10 AED and is valid 5 years
 
· Contactless Smart Card Personalized CSC (Permanent Use):the cost is 10 AED and is valid 5 years (to be launched in Q4 2016)
 
· Contactless Smart Card Senior CitizenCSC: the cost is 5 AED and is valid 5 years
 
·  Contactless Smart Card Special Needs/Disabled CSC: the cost is 5 AED and is valid 5 years
 
· Contactless Smart Card Students: the cost (of the card only) is 5 AED and is valid 5 years
3- What are Hafilat card Fares ?
 
Hafilat types of fares are:
  • T-Purse: it is valid in Abu Dhabi city and regional buses.
  • Weekly pass: it is valid in Abu Dhabi city buses only.
  • Monthly pass: it is valid in Abu Dhabi city buses only.
Original destination: valid for the intercity services (no yet activated)

 
4- What is T-Purse?
 
T-Purse is an electronic wallet in which you can load money to be used for transportation. T-Purse is valid in Abu Dhabi city and regional buses. The fare for T-Purse is:
 
  • Boarding charge of 2 AED + 5 fils/kilometer for using regional services.
  • Boarding charge of 2 AED + 10 fils/kilometer for using express or intercity service.
5- Where is the T-Purse available ?
 
T-Purse is available in Ticket Office Machine counters, and all Ticket Vending Machines. Passengers can reload their T-Purse in all Banknote Reloader devices.
6- How can we validate the T-Purse ?
 
Passengers must swipe Hafilat card (punch in) while entering the bus, and must swipe again (punch out) while existing the bus. Failing to do this result in penalties.
7- What is Hafilat Weekly pass?
 
Hafilat Weekly Pass is a pass which gives unlimited access to bus trips usage inside Abu Dhabi city only. It is valid for 7 days from the date of purchase. The cost of Hafilat Weekly pass is 30 AED.
8- Where is the Hafilat Weekly Pass available?
T-Purse is available in Ticket Office Machine counters, and all Ticket Vending Machines.
9- How can we validate the Hafilat Weekly Pass?
 
Passengers must swipe Hafilat card (punch in) while entering the bus, and must swipe again (punch out) while existing the bus. Failing to do this result in penalties.
10- What is Hafilat Monthly pass?
 
Hafilat Monthly Pass is a pass which gives unlimited access to bus trips usage inside Abu Dhabi city only. It is valid for 30 days from the date of purchase. The cost of Hafilat Monthly pass is 80 AED.
11- Where is the Hafilat Monthly Pass available?
 
T-Purse is available in Ticket Office Machine counters, and all Ticket Vending Machines.
12- How can we validate the Hafilat Monthly Pass?
 
Passengers must swipe Hafilat card (punch in) while entering the bus, and must swipe again (punch out) while existing the bus. Failing to do this result in penalties.
13- What is Hafilat Senior Citizen Pass?
 
Hafilat Senior Citizen Pass: is a pass which gives unlimited access to bus trips usgae in Abu Dhabi city and regional services for citizens older than 60 years old (terms and conditions applied). Hafilat Senior Citizen Pass is valid 1 year and must be renewed on annual bases if required documents are valid.
14- Where is the Hafilat Senior Citizen Pass available?

 

Hafilat Senior Citizen Pass is available in all Ticket Office Machine counters located in all bus stations/terminals.

15- What are the documents required to apply for the Hafilat Senior Citizen Pass?
 
Required documents to apply for the Hafilat Senior Citizen Pass are:
 
-Valid UAE ID
-Copy of Resident Visa
-Copy of lease contract
16- From where can we collect the Hafilat Senior Citizen Pass?
 
Hafilat Senior Citizen Pass can be collected in the same bus station/terminal counter where the required documents have been submitted with the application.

 
17- What is Hafilat Special Needs/Disabled Pass?
 
Hafilat Special Needs/Disabled Pass: is a pass which gives unlimited access to bus trips usage in Abu Dhabi city and regional services for disabled people. Hafilat Special Needs/Disabled Pass is valid 1 year and must be renewed if required documents are valid. 
18- Where is the Hafilat Special Needs/Disabled Pass available?
 
Hafilat Special Needs/Disabled Pass is available in all Ticket Office Machine counters located in all bus stations/terminals.
19- What are the documents required to apply for the Hafilat Special Needs/Disabled Pass?
 
Required documents to apply for the Hafilat Special Needs/Disabled Pass are:
 
-     Valid UAE ID
-     valid certified medial card/report
20- From where can we collect the Hafilat Special Needs/Disabled Pass?
 
Hafilat Special Needs/Disabled Pass can be collected in the same bus station/terminal where the required documents have been submitted with the application.
21- What is Hafilat Student Pass?
 
Hafilat Student Pass: is a pass which gives unlimited access to bus trips usage in Abu Dhabi city and regional services for students. Hafilat Student Pass is valid 1 year and can be renewed if required documents are valid. 
22- Where is the Hafilat Student Pass available?
 
Hafilat Student Pass is available in all Ticket Office Machine counters located in Abu Dhabi bus stations/terminals.
23- What are the documents required to apply for the Hafilat Student Pass?
 
Required documents to apply for the Hafilat Student Pass are:
 
-     Valid UAE ID
-     Valid student ID
-     valid Letter from Educational Institute
24- From where can we collect the Hafilat Student Pass?
 
Hafilat Student Pass can be collected from the same bus station/terminal where the required documents have been submitted with the application.

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