The Department of Transport (DoT) was established pursuant to Law No. 4 of year 2006 amended by Law No. 5 of year 2008 to cover the entire value chain and ensure fully coordinated planning in all aspects of transport policy and development in the Emirate of Abu Dhabi in cooperation with all relevant local, regional and international stakeholders and partners.

Based on that, DoT’s mission is to regulate, plan and develop an efficient and wellintegrated transport system that serves the public interest by enhancing mobility and delivering safe, secure and environmentally responsible Aviation, Maritime, Public Transport and Highways sectors.

You can view contact details of the Department of Transport at the Contact us page on this website.

The working hours for DoT are from 7:30am till 3:30pm in all locations, except for our Customer Service Centers as they operate as per the timings highlighted in the Customer Care Centers page on this website.

All sorts of feedback can be submitted and communicated with our customer care representatives through the following communication channels:

• Customer Service Centers: Visit any of our Customer Service Centers, which shall direct the suggestions and complaints to the concernced parties.
• Feedback Management System
• Email: Send an email to customer.care@dot.abudhabi.ae
• Telephone: Call DoT Customer Care on +971 2 6566566

Yes. such publications are available at our Customer Service Centers and can be also downloaded from the Download Center on this website.

MAWAQiF a comprehensive and integrated parking management program that addresses the parking needs in the Capital of the UAE MAWAQiF

Parking areas are classified into two types: Premium and Standard Parking.

The paid parking areas are identified through the coloured kerbstones: turquoise and white for Premium Parking and turquoise and black for Standard Parking. It is illegal to park next to all yellow and grey kerbstones.

For the initial phase, paid parking was applied to the area between Khalifa Street, Hamdan Street, Eastern Ring Road, and Liwa Street and the area between Khalifa Street, Hamdan Street, Eastern Ring Road, and Bani Yas Street.

On January 30 2010, MAWAQiF began implementing paid parking in the area between Hamdan Street, Sheikh Zayed the First Street, Airport Road and Baniyas Road, with a total of 3,725 parking bays.

The map is available in the general flyer and via the following link "Abu Dhabi Parking control zones"

Premium Parking:
3 dhs per hour
Maximum stay of 4 hours

Standard Parking:
2 dhs per hour
15 dhs per day
Maximum stay of 24 hours

Timing:
8 AM to 9 PM – Saturday to Thursday

Yes

Payment can be made at the parking meter using MAWAQiF Prepaid Card or coins. There will be two separate tariff meters for Premium Parking and Standard Parking. Please make sure to pay the correct fees to avoid fines.

Prepaid Cards

50 dhs
100 dhs

Coins

0.25 dhs
0.50 dhs
1.00 dhs

Prepaid cards are available at all of the MAWAQiF Customer Service Centers. For the working hours of the centers, click on the following link (Customer Service Centers).

The MAWAQiF parking meters are solar powered, they are activated by inserting coins or prepaid cards. To make a payment, you simply need to follow the below steps:

Prepaid Card:

1. Insert your card into the machine,
2. Choose the number of parking hours
3. Press the green button
4. Get your receipt
5. Put the receipt on your vehicle’s dashboard in a way visible to our inspectors

Coins:

1. Insert the coins into the machine for the required duration
2. Press the green button
3. Get your receipt
4. Put the receipt on your vehicle’s dashboard in a way visible to our inspectors

Prepaid cards are not sold in bulks. You can purchase any quantity of these cards at the one time, at standard rates.

At this stage, it is not possible to recharge prepaid cards, this service may be available in the future.

The resident permits are available for the owners or the tenants and their affiliates of first degree relationship such as mother, father, wife and kids, with a maximum of 2 permits, which is sector and vehicle specific. The permit will give the right for the vehicle owner to park in the paid parking area in the same sector he/she lives in without paying any more fees by displaying the permit clearly on the vehicle dashboard.

Annual fees for the resident permits are 800 dhs for the first vehicle, 1200 dhs for the second vehicle. Verification and processing of resident permits, take a minimum of three working days.

The papers required to obtain a resident permit are passport copy with valid residency visa, lease of contract, or residency ownership proof, last electric bill, vehicle ownership and relationship proof for the vehicle owner if different from the tenancy contract.

Having a resident permit, does not mean that you can reserve a parking bay specifically for your use at all times. The main purpose of parking permits is to allow you to park in any available parking bay, in the standard parking areas, without having to pay hourly or daily tariffs at the parking meters.

Resident permits are valid in the area you live in, you cannot use them in any other areas.

Each household is entitled to two permits only. For each additional car, residents will have to pay at the machines with prepaid cards or coins.

The electricity bill is never shared, it is always under one persons name.

Both

It takes a minimum of 3 working days to issue a resident permit

We are continuously updating our website. We will be introducing new services and options to make all the required information available at your fingertips.

All illegally parked vehicles will be fined as per the Abu Dhabi parking law. Penalty charges range from AED 100 to AED 1000depending on the severity of the violation. A detailed list of the penalties can be found on the following link or at the MAWAQiF Customer Service Center.

Payment of parking violation tickets are made at the MAWAQiF Customer Service Center. If you pay within 15 days, you will get a 25% discount on the total fine amount.

MAWAQiF does not offer permits for all commercial institutions. Reservation of parking spaces is limited to banks, hospitals, hotels, government authorities, mosque's Imam, and construction companies in need to reserve parking space for construction purposes.

Banks are entitled for one space only for money collection. Hospitals are entitled for four spaces allocated for the use of ambulances.

Hotels entitlements depend on the hotels’ rating. One and two stars are entitled to one parking bay, three stars are entitled to two parking bays, four stars are entitled to three parking bays and five star hotels are entitled to four parking bays.

The annual fee per parking bay is AED 20,000 for government and AED 30,000 for private companies. This service is free for Mosque’s Imam and charities of public benefit.

You need to provide an ADWEA bill, no need for a telephone bill.

The DoT has opened customer service centers in Abu Dhabi where MAWAQiF will provide all information and help needed for its customers including the sale of prepaid cards. Have also include a dedicated section for people with special needs. They are conveniently located close to the paid parking areas.

For any enquiries, you can call the Mawaqif Call Center 24 hours a day, 7 days a week on 800-3009

No

Department of Transport, Abu Dhabi, is pleased to launch its latest Fare Structure –Ojra, the easy way to travel inside the city. With Ojra Bus Pass you can enjoy unlimited, cost -effective and flexible travel on all 9 routes linking the city of Abu Dhabi. Ojra Bus Pass is designed to suit your daily hassle-free travel needs.

Ojra Cards are available in 4 card schemes designed to suit your daily travel needs.

a. Ojra Day Pass
b. Ojra Monthly Pass
c. Ojra Senior Citizen Pass
d. Ojra Pass for Special Needs/Disabled individuals

Passengers wishing to travel one single trip only may place AED 1.00 in the fare box next to the driver upon entering the bus.

For those who will be taking more than one trip during the day, the Day Pass is the ideal choice, allowing them unlimited travel on the DoT buses for the day on which the ticket is purchased. The Day Pass costs AED 3.00 and is valid till midnight on that same day.

You can purchase the Ojra Day Pass from Ojra Kiosks installed at bus stops at Marina Mall, Al Bateen Mall, Abu Dhabi Co-op A;l Mina, Abu Dhabi Mall, Al Wahda Mall and other select outlets.

Just scratch the month and date of travel on the card.

For commuters who will be talking many trips the most convenient and economic pass is the monthly pass, which allows passengers unlimited travel on any of the DoT Buses. The Ojra Monthly Pass is valid for 30 days (1 Month) from the date of purchase.

The Ojra Monthly Pass is available at the nominal charge of AED 40.00 at designated Ojra Kiosks installed at bus stops at Marina Mall, Al Bateen Mall, Abu Dhabi Co-op Al Mina, Abu Dhabi Mall, Al Wahda Mall and other select outlets.

To validate the Ojra Monthly Pass, just scratch the date on which the card is first used at the back of the card.

DoT cares for and respects senior citizens from all communities living in Abu Dhabi. To express its respect, the DoT offers the complimentary Senior Pass to all senior citizens above the age of 60. The Senior Citizen Pass entitles senior citizens to free, unlimited, life-time travel on all DoT Buses.

Citizens wishing to apply for the senior citizen pass may obtain the registration forms available online at www.ojra.ae

Applicants must attach with the application the following:

• Copy of their passports
• A passport size photo.

Applicants for the Senior Citizen Pass can collect the passes from the Central Bus Station in Abu Dhabi

DoT continuously plays a leading, proactive role in its support for individuals with special needs/disability. DoT offers those special individuals with the complimentary Special Needs/Disabled Pass which entitles them to unlimited, free travel on any of the Abu Dhabi Buses.

Individuals with special needs wishing to obtain the Ojra Pass for Special Needs/Disabled individuals may register online at www.ojra.ae

Applicant must attach with the application the following:

• Copy of the passport and
• A passport size photo.

Applicants for the Special Needs Pass can collect the passes from the Central Bus Station in Abu Dhabi.